Skip to main content
TrustRadius
mParticle

mParticle

Overview

What is mParticle?

The mParticle customer data platform supports data collection from a wide variety of sources and provides standardization, cleansing and deduping, and tags, as well as data enrichment via scoring, contextual or behavioral data, as well as segmentation and customer profile…

Read more
Recent Reviews

mParticle Review

7 out of 10
January 17, 2023
Incentivized
This is our main customer data platform where we funnel multiple data sources into specific downstream tools/platforms.
Continue reading
Read all reviews

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is mParticle?

The mParticle customer data platform supports data collection from a wide variety of sources and provides standardization, cleansing and deduping, and tags, as well as data enrichment via scoring, contextual or behavioral data, as well as segmentation and customer profile management.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.mparticle.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

14 people also want pricing

Alternatives Pricing

What is Oracle Marketing?

Oracle CX Marketing (formerly Oracle Marketing Cloud) is a solution designed to enable marketers to plan and execute automated marketing campaigns via email, display search, video advertising, and mobile while delivering a personalized customer experience for their prospects.

What is Klaviyo?

Klaviyo is a marketing automation platform that helps businesses to centralize and use every piece of their customer data. With Klaviyo, businesses can combine customer data with more than 300 native integrations to automate personalized email and SMS communications that make customers feel seen.…

Return to navigation

Product Details

What is mParticle?

mParticle Video

Learn what mParticle is and how it can help your team simplify your customer data infrastructure today!

mParticle Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

The mParticle customer data platform supports data collection from a wide variety of sources and provides standardization, cleansing and deduping, and tags, as well as data enrichment via scoring, contextual or behavioral data, as well as segmentation and customer profile management.

Reviewers rate Support Rating highest, with a score of 8.

The most common users of mParticle are from Mid-sized Companies (51-1,000 employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(23)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Score 8 out of 10
Vetted Review
Verified User
Incentivized
To support a wide variety of customer journeys, we collect user behavior data from our apps, backend, and external services. mParticle helps us to ensure we have accurate and trustworthy data to drive those journeys. It checks all incoming customer data to match our data plan and only forwards data that is valid. All or parts of the data are then forwarded to external services we use for user behavior analysis, sending customer journey notifications, and many more.
  • Ensure trustworthiness of data.
  • Connect different data sources at a central point.
  • Allow to define where data should be sent to.
  • Debug any data related issues that come from bugs in internal or external services.
  • Some documentation can be improved — incredibly best practices when connecting external services.
If you can't trust the data you get into your customer journey service or user behavior analysis tool, mParticle can make a difference quickly. We used it to great success getting from untrustworthy data to reliable data in no time. If you already have a great data pipeline or use a user behavior analysis tool that includes checks for ensuring the trustworthiness of data, you might not need mParticle. If you have a lot of external or internal services you need to connect to your customer data, then mParticle is definitely worth looking at.
  • Data Plan.
  • Engineering time and time spent testing new data tracking have been greatly reduced.
  • Switching to a new setup for our user behavior analysis tool was done within one day. Thanks to backfilling support and easy setup within mParticle's dashboard.
Overall they are very responsive and helpful. To improve their support, they could provide more help on best practices when integrating some services. It highly depends on what services you need to interface with, and we only had a minor issue with one of many services that took a bit longer to figure out with their help.
mParticle has a bigger catalog of services you can interface with and provides a more complete check for data integrity. It also allows you to use any analytics solution.
Partha Sarma | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We have multiple uses of mParticle
  • as the hub that sends data to all other platforms - GA, Braze, Snowflake, Branch, FB and Google Ads .
  • As the activation platform to create and share audiences
  • As a data governance tool
  • Audience creation
  • Data forwarding
  • Data governance
  • ID Sync
  • The lag is really bad. There is no way to do real-time targteing
It just does its job. Very basic. Reporting is minimum. Error messages don't provide any details to self trouble shoot.
  • audience creation
  • We can target users easily by creating audiences based on user activity
  • We can ingest data from multiple sources
  • We can use data from multiple sources to create audiences
The mParticle support team is very knowledgeable. Recently we are working with a client who created a new App. The mParticle team resolved all the issues. They get into calls within short notice and provide code snippets along with technical know-how to resolve the issues.
I have not evaluated or used other products like mParticle
3
Data analytics and marketing automation.
1
coding- JS and Java, problem-solving, root cause analysis
  • audience creatiing
  • data forwarding to different platform
  • data ingestion from different platform
  • to find bugs in production App
  • to validate data in UAT App
  • Modifying data forwarded to different platform
  • Customer Jouney life cycle
  • ID Synchronisation
It's a great tool for beginners but not scalable to advance use cases. It's not it's a fault in our case, because any platform is as good as the data collected.
January 17, 2023

mParticle Review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
This is our main customer data platform where we funnel multiple data sources into specific downstream tools/platforms.
  • Ease of setting up connections
  • Consistent data flow
  • No missing data issues
  • Support - often times it feels like they're trying to create a sales opportunity rather than actually provide support - whether it's technical or non-technical.
  • Some connection setups are not as consistent with respect to the procedure of setting up the connection, e.g. setting user identities in Braze.
  • Audiences...definitely not as robust as Amplitude
mParticle is very well suited for a company trying to funnel data without creating its own proprietary data pipeline/infrastructure.
  • More options for data connections
  • Consistent data flows
  • User behavior deep dives
  • This might be less of an issue with mParticle, but often times we found ourselves troubleshooting discrepancies between what mParticle showed vs downstream analytics platforms, more so than troubleshooting the issue itself.
Not in the right position to answer this.
We are definitely aware of Amplitude CDP and how they are constantly making updates to their CDP to make it better. If their offerings are a lot better than mParticle's, it might make sense to jump ship to Amplitude since we already use them for Analytics anyway.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Our company leverages mParticle to ingest data from multiple client-facing platforms and backend services. This allows us to properly aggregate all our data into a single source of truth. We then are able to utilize this data downstream for customer engagement, analytics, and other technical event-driven needs(ie, feature flags).
  • Collect customer data from multiple sources.
  • Integrated with wide breadth of vendors and verticals.
  • Helps track unregistered user data into registered user data.
  • As more partners are integrated often takes communication between both companies to properly implement. Helping solve more of this cross-communication tech implementation through more detailed documentation would smooth the process out even more.
Works well for multiple platforms. Easy to aggregate all your data across multiple platforms into a single source of truth. Integrates with many downstream vendors making it easier to get the most out of your partners( customer engagement platforms, analytics, attribution, feature flagging, etc.). The interface takes some time to get used to in the mParticle dashboard, but the support from the mParticle team is always responsive and available to solve all needs!
  • Data collection in real time.
  • Partner integration.
  • Improved cross-functional ability to access data and saves hundreds of hours of engineering time to solve needs.
As responsive as any Company I have ever worked with. Most responses are on the same day. The team goes above and beyond to make sure you get to a solution and answer. They do not leave you hanging after onboarding, and our partnership has been strong for over six years.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it to capture the main events and metrics from our communication efforts to then integrate this information to Amplitude.
  • Data availability.
  • Data governance.
  • Data accuracy review.
  • Having more analytics features to transform variables.
To capture real-time data is excellent. In terms of transforming the data into new variables to create user attributes it could improve.
  • Real-time information.
  • Data governance.
  • It has helped us in covering not having enough personnel to develop.
  • We have been able to track and create real time efforts.
Abhin our customer success manager is always following up our requirements and gives us outstanding advice in how to use the platform in the best way.
Return to navigation